CoreVive Refund & After-Sale Policy

Our refund and after-sale support follows the applicable fulfillment and carrier requirements described below.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

1. Order Delays

Delivery times may vary depending on the destination, shipping carrier, customs processing, and other circumstances.

For supplier-supported shipping claims, an order may be considered overdue after:

✓ 45 days from the date it leaves the fulfillment warehouse for deliveries to the United States.

✓ 100 days from the date it leaves the fulfillment warehouse for deliveries to Brazil.

If a delay is caused by CoreVive or our fulfillment process, we will review the order and may provide a refund or another appropriate solution.

Delivery may be delayed when an address is incomplete, the package is unclaimed, the recipient cannot be located, customs clearance is incomplete, or the local post office is holding the package.

Customers should contact their local carrier or post office if tracking shows that the package is awaiting collection or delivery instructions.

2. Orders Not Received

If tracking shows that an order was successfully delivered, CoreVive may not be able to approve a refund or replacement.

If an order has not been received, we may request additional information or official confirmation from the local carrier or post office before approving a claim.

A package may fail to arrive because of:

✓ An incorrect or incomplete address.

✓ An incorrect or incomplete phone number.

✓ An unknown recipient.

✓ Refusal of delivery.

✓ Failure to collect the package on time.

✓ Unpaid customs charges or uncleared customs.

✓ Failure to contact the recipient.

✓ Other delivery issues outside CoreVive’s control.

Local carriers may attempt delivery one or more times before transferring the package to a local post office. Customers are responsible for collecting packages held by the local carrier.

3. Damaged Products

If a product arrives seriously damaged or unusable, CoreVive may offer a full refund or replacement.

For products that are partially damaged, CoreVive may offer a partial refund or replacement depending on the circumstances.

Please contact us with clear photos of the product, packaging, shipping label, and damage.

Claims must be submitted within:

✓ 5 days after delivery for ordinary products.

✓ 10 days after delivery for electronic products.

Damage caused by misuse, improper handling, accidents, unauthorized modifications, or failure to follow product instructions may not qualify for a refund or replacement.

4. Incorrect or Missing Products

If you receive the wrong product, incorrect variant, or missing item, contact us as soon as possible with:

✓ Your order number.

✓ Photos of the product received.

✓ Photos of the shipping label.

✓ A description of the issue.

After reviewing the claim, CoreVive may provide:

✓ A replacement.

✓ Shipment of the missing product or part.

✓ A full or partial refund.

✓ Another appropriate solution.

If a color, size, or shape differs slightly but does not affect the product’s function, CoreVive may offer compensation or a replacement after reviewing product photos and relevant measurements.

5. Order Cancellations

Cancellation requests must be submitted as soon as possible by emailing corevive1@gmail.com.

A cancellation may be accepted when the order has not yet been processed by the fulfillment warehouse.

Orders generally cannot be canceled after:

✓ Warehouse processing has started.

✓ The order has shipped.

✓ The product has been customized or specially prepared.

If an order cannot be canceled, you may contact us after delivery to determine whether another solution is available under this policy.

6. Change-of-Mind Returns

Because our products are processed and shipped through international fulfillment partners, CoreVive generally does not accept returns solely because a customer changes their mind, dislikes the product, orders the wrong quantity, or selects the wrong product or variant.

This does not affect rights available under applicable consumer-protection laws or claims involving defective, damaged, incorrect, or missing products.

7. Return Authorization

Do not send a product back without written instructions from CoreVive.

When a return is approved, we will provide the applicable return instructions. Products may need to be returned to an international fulfillment location, and return shipping costs may be the customer’s responsibility unless the return is caused by an error, defect, or other circumstance covered by applicable law.

8. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times depend on the payment provider and bank. CoreVive is not responsible for delays caused by a bank or payment processor after the refund has been issued.

9. Incorrect Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address and contact information.

CoreVive may not be responsible for packages returned, lost, or undelivered because of:

✓ An incorrect or incomplete address.

✓ An incorrect phone number.

✓ An unknown recipient.

✓ Refused delivery.

✓ Failure to collect the package.

✓ Failure to respond to the carrier.

✓ Unpaid customs charges.

If reshipping is available, the customer may be responsible for additional shipping charges.

10. Customs, Duties, and Shipping Restrictions

Some destinations may have limited carrier availability, customs restrictions, or delivery limitations.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless stated otherwise at checkout.

Orders may be delayed or canceled when delivery to a destination is unavailable or restricted by the carrier or fulfillment partner.

11. Events Outside Our Control

CoreVive is not responsible for delays or damage caused by circumstances outside our reasonable control, including customs inspections, strikes, severe weather, natural disasters, war, epidemics, carrier disruptions, government restrictions, or other force majeure events.

We will provide reasonable assistance and updates when information is available.

12. Non-Refundable Situations

A refund may not be available when:

✓ The product was used or damaged after delivery.

✓ The product was damaged through misuse or improper care.

✓ The customer ordered the wrong product, quantity, or variant.

✓ The customer simply does not like the product and no defect exists.

✓ The delivery address was entered incorrectly.

✓ The package was refused or not collected.

✓ The customer cannot provide reasonable evidence for a damage or delivery claim.

✓ The return was sent without authorization.

✓ The claim falls outside the applicable claim period.

13. Contact Us

For refunds, replacements, delivery issues, cancellations, or after-sale support, contact:

Email: corevive1@gmail.com

Please include your order number, full name, and a clear description of the issue.

We aim to respond within 24–48 business hours.