Shipping policy
Thank you for shopping with CoreVive. We are committed to delivering your order safely and efficiently.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing times may be longer during holidays, peak seasons, product launches, or promotional periods.
Business days do not include weekends or public holidays.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Typical estimated delivery time:
7–15 business days
Some orders may arrive sooner, while others may take longer due to customs, carrier delays, weather, incorrect address details, or other factors outside our control.
Shipping Locations
CoreVive currently ships to selected regions where checkout is available.
If your location is not available at checkout, we may not currently ship to your area.
Shipping Costs
Shipping rates, if applicable, will be shown at checkout before you complete your order.
We may offer free shipping promotions from time to time. Free shipping eligibility will be clearly displayed on the website or at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow 2–5 business days for tracking updates to appear after shipment.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
CoreVive is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided by the customer.
If you notice an error in your address, contact us immediately at:
We can only update shipping details before the order has been processed or shipped.
Delayed Orders
While we do our best to deliver orders within the estimated timeframe, delays can happen.
Possible causes include:
- High order volume
- Weather disruptions
- Carrier delays
- Customs inspections
- Public holidays
- Incorrect or incomplete shipping information
If your order is significantly delayed, contact us at:
Lost or Missing Packages
If your tracking shows that your package was delivered but you did not receive it, please first check:
- Around your delivery area
- With household members or neighbors
- With your local carrier or postal service
If you still cannot locate your package, contact us at:
We will review the issue and help guide you through the next steps.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer unless otherwise stated at checkout.
CoreVive is not responsible for delays caused by customs processing.
Split Shipments
If your order contains multiple items, they may ship separately depending on availability and fulfillment location.
You may receive separate tracking numbers for different items in the same order.